☼ SHIPPING ☼ FREE EXPRESS UPGRADE shipping on all orders over $35 / or spend $100 to get FREE EXPRESS Shipping within Australia!
☼ FREE EXPRESS UPGRADE shipping on all orders over $35 / or spend $100 to get FREE EXPRESS Shipping within Australia! - offer available only until Christmas!
- FREE SHIPPING all orders over $100 use code 'FREESHIP' at checkout!
All items are listed in $ AUD.
International shipping is only $5 - $30 depending on the size and weight of order.
Items are shipped via regular International Australia Post mail.
International orders usually takes 5 - 14 working days generally from shipping date, depending on location. We usually ship out orders the same or next business day.
Please note that the above timing is a guide only. If your order is needed by a certain date, feel free to contact us prior to making your purchase and we will help accommodate as best as we can prior to purchase. Contact us : email@example.com.
Please ensure your address is correct at time of making purchase - We ship orders to the exact details given.
Thank you! :)
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DO YOU GIFT WRAP?
ALL orders come automatically with special gift packaging details, such as gift bags for socks and or gift boxes for scarves, and a Julie White story postcard with every order.
If you are sending direct to your loved one and would additionally like a personal note from you included inside, we can do this! Just write your message / details in the 'notes' section during checkout, or alternatively email firstname.lastname@example.org the details.
This is all FREE because there’s nothing better than pressies arriving in the mail.
CAN YOU SEND MY GIFT DIRECT TO MY LOVED ONE, EVEN IF THEY LIVE OVERSEAS?
Absolutely! We do this a lot (nothing like a piece of Australiana sent abroad!) At checkout, just enter the name and address to its shipping destination. Did we mention we can add gift details and provide a hand written note too? (read above) SWEET!
CAN I PAY VIA CREDIT CARD? PAYPAL?
Yes, during checkout there is an option to pay via Paypal, or via credit card though Paypal (don't worry, you won't be charged a Paypal fee!) There is also eCheque option to pay, however this is not recommended as it can take several days to clear - orders are dispatched only once payment cleared and received.
CAN I PAY VIA AN ALTERNATIVE METHOD TO YOUR ONLINE SHOP?
Yes, we can absolutely arrange for you! We accept credit card payments over the phone, or bank transfers. Please email email@example.com to arrange, no sweat !
CAN YOU EXPRESS POST IN AUSTRALIA?
If it's time sensitive, we can arrange express post (flat rate extra $10) - please email firstname.lastname@example.org to arrange. Feel free to email for a timing estimate wether or not express post is necessary.
RETURNS & EXCHANGES
Please choose items carefully. Please note we do not issue refunds. In the case you would like to exchange an item, please contact us IMMEDIATELY (no later than 48 hours) upon receiving your order. Email email@example.com to check if eligible for exchange. Please provide proof of purchase.
All items must be returned at your expense and posted to us via trackable service within 2 days after approval. Shipping fees may apply for the second delivery. Julie White is not responsible for any loss or damage during return shipping.
All items must be returned in the same condition as when you received it, i.e. unused, unwashed and in its original packaging. Due to hygiene reasons, we do not accept returns/exchanges on hosiery.
T & C’s
Julie White cannot be held responsible for unpredicted shipping delays with Australia Post, or connecting postal services for international, including lost / stolen items in transit. We provide information on timing the best of our knowledge advised from Australia Post and our ongoing experience - it is a guide only and we do the best we can to post it as quickly as possible to you from our end.
It is the responsibility of the customer to ensure the address entered at time of checkout is correct. Please note, we mark packages with the address exactly as it was given before handing over to Australia Post, so please check at time of purchase. If in doubt - feel free to email firstname.lastname@example.org as soon as you can after making purchase.
Thank you! :)
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